Affinity Consulting, operated by Affinity Digital Group LLC, provides bespoke professional consulting and creative services rather than physical goods or downloadable products. This policy explains how deposits, retainers, milestones, cancellations, and refunds work, and applies to every engagement unless a signed agreement states otherwise.
What you are paying for
Our fees pay for time, expertise, research, creative direction, and curation delivered against an agreed scope of work. Because each engagement is prepared specifically for one property or brand, the work cannot be resold or reused once it has been produced.
Every engagement is confirmed in writing before payment is requested, so the scope, fees, schedule, and deliverables are clear from the outset.
Deposits and retainers
Engagements begin with an upfront deposit or first retainer payment. This reserves capacity in our schedule and covers onboarding, discovery, and initial research.
Deposits and retainer payments are non-refundable once work, onboarding, or the reserved engagement period has begun, because the time reserved for you cannot be reallocated.
If you cancel in writing before any work has started and more than fourteen days before the scheduled start date, we will refund the deposit less a documented administrative fee of ten percent, or offer full credit toward a future engagement within twelve months.
Completed and in-progress work
Fees for work already performed are non-refundable. This includes advisory and consulting hours delivered, strategy and positioning documents, experience and journey design, programming calendars, sonic identity direction and curation, campaign plans, workshops, meetings, site visits, and any deliverable already presented to you.
If an engagement is cancelled mid-way, we will invoice for work completed up to the cancellation date and hand over the approved deliverables produced to that point. Any unused portion of a prepaid retainer, after deducting completed work and committed third-party costs, is returned to you.
Revisions instead of refunds
If a deliverable does not meet the agreed brief, tell us. Each engagement includes the revision rounds set out in its proposal, and we will rework the deliverable to bring it in line with the approved scope at no extra cost. Revisions are the remedy for dissatisfaction with creative direction; a change of mind about the agreed direction after approval is treated as new scope and quoted separately.
Ongoing retainers and programming
Monthly advisory, programming, and marketing retainers continue until either party ends them with thirty days' written notice. The current month is payable in full, notice runs from the date we receive it, and fees for the notice period remain due.
Monthly retainer fees already paid for a month in progress are not refundable, and unused hours within a month do not carry over unless the agreement says they do.
Events, travel, and third-party costs
Costs committed on your behalf to third parties — artist and talent fees, production, music licensing, venue and supplier deposits, flights, and accommodation — are non-refundable once booked, and we can only recover them where the supplier's own terms allow it.
On-site work and event dates cancelled with fewer than fourteen days' notice remain payable in full, since the dates were held exclusively for you. Dates cancelled with more than fourteen days' notice may be rescheduled once at no additional professional fee, subject to availability.
Events outside our control
If a hurricane, natural disaster, government restriction, or other event beyond either party's reasonable control prevents scheduled work, we will reschedule it in good faith rather than treating it as a cancellation. Non-recoverable third-party costs already committed remain payable.
Refunds we do approve
We will refund you in full where we cancel an engagement before work begins, where we are unable to deliver the agreed work and no acceptable rescheduling is possible, or where a payment was duplicated or charged in error. Approved refunds are issued to the original payment method within ten business days of approval, and the time it then takes to appear depends on your bank or card issuer.
Talk to us before disputing a charge
If you have a concern about an invoice or a charge, email hello@affinityconsulting.io within thirty days of the charge with the invoice details and what you would like resolved. We reply within five business days and work with you in good faith.
Please raise the issue with us before initiating a chargeback with your bank or card issuer. Chargebacks filed without first contacting us delay resolution and may be contested with the written agreement, delivery records, and this policy as evidence.
Contact
Affinity Digital Group LLC, operating as Affinity Consulting. 1000 Brickell Avenue, Suite #715 PMB 153, Miami, Florida 33131, United States. Email: hello@affinityconsulting.io.